Bachpan Bachpan
AHPS AHPS
Market Market

Frequently Asked Questions

Parentskey.com is a "stop and shop" site for all the Bachpanites and AHPS school students across the franchise chain. It is basically an E-commerce site dealing with all the material used in the Bachpan and AHPS schools and provides a myriad range to choose from. Parentskey facilitates a single platform for buying everything related to the students and provides the best quality and genuine products to ensure parents satisfaction always. Not only this, Parentskey is directly connecting the makers to the ultimate customers making it easy for parents as well as the providers.
On parentskey, • A wide range of products to choose from • One can easily shop online as per their convenience • Products are available on MRP • You get authentic material • Service is good, less painstaking and reliable
Parentskey has a myriad of products in different categories. All that is needed in Bachpan and AHPS schools for aiding a child can be easily fetched from the parentskey basket. Starting from Book kits, loose books and notebooks, uniform for children, school supplies such as pencil, diary, practical files etc, to Prismart gadgets such as Speak-O-Pen, Tablet, SD Card etc. parentskey has exactly what your child needs in the schooling years. Not only this, parentskey also has a lot of toys and fancy dress material store in for kids to explore from and participate in school activities. Parentskey is basically a 'One Stop and Shop' portal for every parent associated with Bachpan and AHPS schools.
Using Parentskey.com, follow these steps to order material. Step 1: Visit Parentskey.com Step 2: Log in using your 10-digit admission number provided during the admission process to enter the website. Step 3: As soon as you enter the site, select the material you wish to buy. There are various products available on the site used in Bachpan and AHPS schools. You can choose the book sets, notebooks, uniforms, bags, and much more… Step 4: Add the desired products to your cart and click on "Apply for Order". Step 5: The checkout window will display. Fill the required details properly for completing the order. Step 6: Check for the prospectus number already selected on display. As soon as you're done with the details, proceed to checkout and payment window. Step 7: The portal will direct you to the payment gateway. Select the mode of payment and enter the required details. Step 8: As soon as you pay the amount, the order will be placed and confirmed.
Yes, the benefit of using parentskey platform for buying school-related material can be availed by only those parents who have enrolled their children in any of the Bachpan or AHPS Schools. Not only this, whenever a parent visits parentskey.com, he/she has to enter the 10 digit admission number for entering the site.
In accordance with our delivery policy, the days of delivery depends on the location of the respective parents. But, on an average, it takes 4 to 10 business days (working days, i.e. Monday to Saturday) for the material to dispatch and reach the allocated address. We do not work on National Holidays and thus, the occurrence should not be included in the delivery days.
There are four methods of payment available on parentskey.com: • Net Banking • Debit Card • Credit Card • Paytm Wallet We do not save the debit card, credit card or net banking details of the customers on our portal. All the online monetary processing and transaction systems are done using a secured third party payment gateway managed by leading Indian banks and CC Avenue service providers.
No, a parent using parentskey.com does not have to contact any school branch to order the material or any related concern. Parentskey directly connects the parents to their requirements and parents can easily order online and receive the delivery at their doorstep itself. There is no intermediary link required or followed in the chain.
Yes, there are minimal shipments and delivery charges levied on the purchase of material from parentskey. As soon as you select your products on the website, you will be able to review your total charges including the shipment cost in your parentskey cart.
Follow these simple steps to change or add a new shipping address to your checkout list while ordering the material. Step 1: After adding the desired products to the card, proceed to checkout. Step 2: As soon as you checkout, the delivery address will display on the screen. Click on the option “Add a New Address”. Step 3: Fill the details required properly. Step 4: Click on “Save and Deliver Here” The new address will be added to your delivery address list and you can switch between the address saved anytime before proceeding to payment gateway while ordering.
Yes, there are refund policies available on parentskey in accordance with the product. If the product delivered has a manufacturing defect, transit defect, or in case of wrong delivery, we reimburse the 100% refund on the amount of the product along with the delivery charges. The refund policy is applicable only within a span of 100 hours after delivery.
Yes, a parent can purchase only maximum up to 10 units of the same product in a day. We offer the maximum quantity of 10 pieces irrespective of the type of product per customer within the 24 hours session.
A customer can readily return the product back to the customer care team of parentskey and get a replacement for the same in case the product is damaged on delivery itself. It will take 4 to 6 business days for this process and this will be done as per the company’s policy only. The replacement will be done for the equivalent or more than the amount of the original purchase. Other than this, one can also get 100% refund on the product along with the reimbursement of the courier charges at a rate of Rs. 40 per kg. Refunds will be made only after the product undergoes a quality terms check.
It is very simple to track order on parentskey. Follow the steps below to track your order. Step 1: Visit parentskey.com. Step 2: Log in the site with your 10-digit admission number. Step 3: Select My Account from the top bar and click on Orders. Step 4: All the orders placed will be displayed on the screen. Select the order you wish to track and click on the track button. Step 5: The details of the order will be displayed on the screen and you will be able to track your order easily.
Parents can easily make a request for cancellation of an order by emailing us at info@parentskey.com. The request for cancellation will be followed up by the registered office. If the cancellation request is accepted by the company, then only the order will be canceled. There will be a cancellation charge deducted from the amount paid for the order depending on the status of the order and the cancellation policy of the company.
If the order is placed but not dispatched, then the refunds will be made after deducting a cancellation fee of Rs. 200. In case, the order placed has been dispatched, then the cancellation fee along with the deduction of shipping charges for both ways, i.e. Rs. 300 (fixed) will be charged from the paid amount. Rest of the amount will be refunded as per the policies.
All the refunds are made as per the company's policy. For cancellation of the order, the company holds the right to accept or decline the cancellation request as per the products concerned. The refunds of the canceled order will be initiated as soon as the product reaches the custody of the company. In case of the acceptance of the cancellation request, refunds will be made to the concerned parent after deducting the cancellation fee for the case. In case of refusal of acceptance, no cancellation or refunds will be made by the company in consideration to the policies.

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